Privacy Policy – SendRizz

Effective Date: June 21st, 2025
Last Updated: June 21st, 2025

1. Introduction

SendRizz (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content marketing platform.

2. Information We Collect

2.1 Personal Information

Account Information:

Name, email address, and contact details
Billing information and payment details
Company information (for business accounts)
Profile information and preferences

Authentication Data:

Login credentials and authentication tokens
Account security information

2.2 Usage Information

Platform Activity:

Content created, edited, and published
Automation workflows and configurations
Email campaigns and subscriber interactions
Feature usage and preferences

Technical Data:

IP address and device information
Browser type and version
Operating system and platform details
Access times and usage patterns

2.3 Content Data

User-Generated Content:

Text content you create or input
Images you upload or generate
Email templates and campaigns
Automation workflows and settings

AI-Generated Content:

Articles, images, and other content created using our AI tools
Prompts and instructions provided to AI systems
Editing history and variations

2.4 Communication Data

Support Interactions:

Support tickets and correspondence
Feedback and survey responses
Communication preferences

Marketing Communications:

Email engagement data
Newsletter subscription preferences
Marketing campaign interactions

3. How We Use Your Information

3.1 Service Provision

Providing and maintaining our platform
Processing your requests and transactions
Generating AI-powered content
Executing automation workflows
Managing your account and subscriptions

3.2 Service Improvement

Analyzing usage patterns to improve features
Developing new functionality
Optimizing AI model performance
Enhancing user experience

3.3 Communication

Sending service-related notifications
Providing customer support
Sharing product updates and announcements
Marketing communications (with consent)

3.4 Legal and Security

Compliance with legal obligations
Fraud prevention and security monitoring
Protecting our rights and interests
Enforcing our Terms of Service

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted service providers who assist us in:

Payment Processing: Fungies (billing information)
Analytics: Google Analytics (usage data)
AI Services: OpenAI (content for processing)
Hosting: Railway, Supabase (platform infrastructure)

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes
Protect our rights and property
Ensure user safety
Prevent fraud or abuse

4.4 Consent-Based Sharing

We may share information with your explicit consent for specific purposes not covered in this policy.

5. Data Storage and Security

5.1 Data Location

Primary data stored in secure cloud infrastructure
Data may be processed in multiple jurisdictions
EU data subject to GDPR protections

5.2 Security Measures

Technical Safeguards:

Encryption in transit and at rest
Regular security audits and updates
Access controls and authentication
Monitoring for suspicious activity

Organizational Safeguards:

Employee training on data protection
Regular privacy and security reviews
Incident response procedures
Vendor security assessments

5.3 Data Retention

Account data retained while your account is active
Content data retained according to your settings
Backup data may be retained for up to 90 days
Legal or regulatory requirements may extend retention

6. Your Rights and Choices

6.1 Access and Portability

View and download your personal information
Export your content and data
Request copies of information we hold about you

6.2 Correction and Updates

Update your account information
Correct inaccurate data
Modify privacy preferences

6.3 Deletion and Erasure

Delete your account and associated data
Request removal of specific information
Right to be forgotten (where applicable)

6.4 Communication Preferences

Opt out of marketing communications
Choose notification preferences
Manage email subscriptions

6.5 Data Processing Objections

Object to certain types of processing
Withdraw consent where applicable
Request processing restrictions

7. Cookies and Tracking Technologies

7.1 Types of Cookies

Essential Cookies:

Authentication and session management
Security and fraud prevention
Core platform functionality

Analytics Cookies:

Usage statistics and performance monitoring
Feature adoption and user behavior
A/B testing and optimization

Preference Cookies:

User settings and customizations
Language and region preferences
Interface personalization

7.2 Cookie Management

Browser settings to control cookies
Opt-out mechanisms for non-essential cookies
Third-party cookie preferences

8. Children’s Privacy

SendRizz is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

9. International Data Transfers

9.1 Cross-Border Processing

Data may be processed outside your country of residence
Adequate protection measures implemented
Compliance with applicable transfer regulations

9.2 EU-US Data Transfers

Standard Contractual Clauses for EU data
Privacy Shield successor framework compliance
Additional safeguards as required

10. Regional Privacy Rights

10.1 GDPR (European Union)

EU residents have additional rights including:

Detailed information about processing
Right to portability
Right to erasure
Right to object to processing
Right to restrict processing

10.2 CCPA (California)

California residents have rights including:

Right to know about personal information collection
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination

10.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate.

11. Third-Party Integrations

11.1 Connected Services

When you connect third-party services (WordPress, social media platforms, email providers):

We access only necessary information
Third-party privacy policies apply
You can disconnect services at any time

11.2 AI Service Providers

Content sent to AI providers for processing
Providers may have their own privacy policies
We use privacy-focused AI services where possible

12. Data Breach Notification

12.1 Breach Response

Prompt investigation of security incidents
Notification to affected users when required
Regulatory reporting as mandated by law
Remediation and prevention measures

12.2 User Notification

Email notification for significant breaches
Account dashboard notifications
Public disclosure when required by law

13. Privacy Policy Updates

13.1 Changes to This Policy

Material changes communicated in advance
Email notification to registered users
Continued use implies acceptance of changes

13.2 Version History

Previous versions available upon request
Change summaries for major updates
Effective date tracking

14. Contact Information

14.1 Privacy Questions

For privacy-related questions or concerns:

Email: privacy@sendrizz.com
Address: Ivana Gorana Kovacica 4, Bihac, Bosnia and Herzegovina
Response Time: 30 days maximum

14.2 Data Protection Officer

If required by law, contact our Data Protection Officer at:

Email: support@sendrizz.com

14.3 Regulatory Complaints

You have the right to lodge complaints with supervisory authorities in your jurisdiction.

15. Specific Use Cases

15.1 AI Content Generation

Prompts and inputs processed by AI systems
Generated content may be used to improve AI models
No human review of content unless required for support

15.2 Email Marketing

Subscriber data processed for campaign delivery
Engagement tracking and analytics
Compliance with anti-spam regulations

15.3 Automation Workflows

Workflow configurations and triggers
Execution logs and performance data
Integration with third-party services

This Privacy Policy is designed to be transparent about our data practices while providing you with control over your personal information. Please contact us with any questions or concerns.